Efaas online face verification resumes

The face verification feature previously provided in eFaas is back on service again.

The National Centre for Information Technology (NCIT), which develops and maintains eFaas service, said the service has resumed after the previous company attached to the feature 'Sum and Substances Private Limited (SumSub) was removed and replaced with a new vendor.

NCIT added the feature is currently available only on eFaas web application, and can be accessed through any web browser after logging into eFaas portal.

Currently, eFaas is using a face verification feature from a Latvia-registered Regular Forensics, and the personal information including photos or other credentials of the individuals are not handled by any third-party foreign companies, and utilized only internally within NCIT.

Regular Forensics, a digital services and innovative solutions provider with a 30-year portfolio of experience, has the confidence of several major global companies and countries, NCIT added.

The State Minister of Ministry of Homeland Security, Dr. Mohamed Kinanath said they prioritized listening to feedback from the customers to improve eFaas services.

"Our aim is to improve the eFaas system day by day and make the system a benchmark in the country's efforts of digital expansion and maintain confidence of the public and organizations," Dr. Kinanath said.

The primary objective of eFaas is ensuring that services from government agencies are provided to the actual individual who is seeking said services. The identification verification process ensures personal information of individuals are not stolen or misused by others.

Prior to face verification, those registered with eFaas had to verify their identities by manually updating their information via video calls after visiting to designated verification centres.

The manual verification process was dropped in 2023 with the introduction of the online face verification feature that allowed customers to verify their identities online from anywhere.