STELCO introduces hotline service

The State Electric Company Limited (STELCO) has launched its hotline service, 1545.

The hotline was launched at a social media live premier on Wednesday afternoon at 15:45hrs, reflecting the hotline.

STELCO said the hotline is testament to the utility provider's ongoing efforts of providing more accessible services to the customers.

Through the hotline, customers can inquire information about STELCO's services, lodge complaints about utility bills, and more other inquiries.

Additionally, to expand STELCO Care's reach, its communication channels were launched on WhatsApp, Viber, and Telegram allowing customers to directly message the utility provider for services.

Establishment of a dedicated call center has been the only unattended customer-front aspect in the company's lengthy history, said Hussain Fahmy, the Managing Director of STELCO.

"Customers can inquire about STELCO's services, lodge complaints, and make other inquiries related to the company's services by contacting the 1545 hotline," Fahmy said in a social media post.

He added STELCO remains committed in enhancing more accessible services to the public, and work closely with the communities the utlity provider serves.